Shipping policy

SHIPPING POLICY

Michael Novian Books offers made-to-order physical products and digital products.

PHYSICAL PRODUCTS

Most physical merchandise sold through Michael Novian Books is produced after an order is placed.

Because products may be made to order, production must be completed before the order can be shipped.

Production and processing times can vary depending on the product, production provider, order size, destination, seasonal demand, and other factors.

Estimated shipping or delivery information shown at checkout is an estimate and is not a guaranteed delivery date unless specifically stated otherwise.

SHIPPING RATES

Available shipping methods and applicable shipping charges are displayed during checkout based on the products in your order and the delivery destination.

Please review the shipping information shown at checkout before completing your purchase.

DELIVERY ESTIMATES

Delivery time consists of both production or processing time and carrier transit time.

Once an order has been produced and transferred to the shipping carrier, delivery timing may be affected by the carrier, weather, holidays, service disruptions, destination, or other circumstances outside our reasonable control.

We cannot guarantee that a carrier will deliver an order on a specific date unless a guaranteed service is expressly offered for that order.

ORDER TRACKING

When tracking information is available for a physical order, it may be provided through your order confirmation, shipping confirmation, order status page, or other order communication.

Tracking information may take some time to update after a shipping label is created.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing checkout.

If you notice an address error after placing an order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered production or been transferred to a shipping carrier.

DELIVERY PROBLEMS

If your tracking information shows an unusual delay, your package appears to be lost, or you experience another delivery problem, contact us and we will help review the available order and tracking information.

Carrier delays and delivery issues may sometimes require investigation with the shipping or fulfillment provider before a resolution can be determined.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your physical order arrives damaged, defective, misprinted, or you receive the wrong item, please follow the claim instructions in our Return and Refund Policy.

Do not return an item unless we specifically instruct you to do so.

DIGITAL PRODUCTS

Digital products, downloadable files, printable materials, and reader extras are delivered electronically and do not require physical shipping.

If you purchase a digital product and cannot access the file, receive the wrong file, or experience another delivery problem, contact us and we will work to correct the issue.

BOOK PURCHASES THROUGH OTHER RETAILERS

Some books displayed on our website may direct customers to third-party retailers or marketplaces.

Shipping, delivery, tracking, and fulfillment for purchases completed through another retailer are governed by that retailer's shipping and delivery policies.

CONTACT

Questions about shipping, delivery, tracking, or an order can be sent to:

Michael Novian Books

novianoutreach@gmail.com